Refund policy
Not entirely satisfied with your order? Returning or exchanging it at Sneaxx is possible! We use different methods for different purposes. You can return your order (indicate the reason for your return) within 60 days of receiving the product. After notification, you then have another 14 days to actually return the products.
Another reason for return may be a defective product, a different procedure applies. If you have received defective items (DOA), we will pay the shipping costs of the new delivery.
Exchange within 60 days
If you choose to exchange your sneakers instead of returning them, we'll ship your replacement pair free of charge. You won't have to pay for shipping on the new order.
How it works:
1. Register your exchange through our return & exchange portal.
2. Our customer support team will review your request and contact you by email with the next steps.
3. Once we have received and approved your return, we will process your exchange or refund. Refunds are issued within 14 days.
Not sure about your size?
Check our size chart or contact us at info@sneaxx.com. We're happy to help you find the perfect fit before you place your order.
Returning within 60 days
We ask you to write your order number clearly and visibly on the outside of the parcel.
How to return your order:
1. Register your return through our return & exchange portal.
2. Our customer support team will review your request and send you a return shipping label by email.
3. Carefully pack the items in their original condition, including the original shoebox (with return tag attached) and any original packaging.
4. Please write your order number clearly and visibly on the outside of the parcel.
5. Attach the return shipping label and send your parcel using the instructions provided.
Once we have received and approved your return, we will process your refund within 14 days to your original payment method.
Return shipping costs
We provide a return shipping label for your convenience. The cost of the return label will be deducted from your refund. The applicable return shipping fee will be shown during the return registration process before you confirm your return.
You have the right to notify us that you wish to return your purchase within 60 days of receipt without giving reasons. However, we recommend making this known to avoid any unnecessary returns.
You must return or hand over the goods to us immediately, but in any case no later than 14 days after the day on which you communicate the decision to return to us. The direct costs of returning the goods are for your own account, the package must therefore be sufficiently stamped.
Our return address:
Sneaxx
Tjeukemeer 3G
8502TH Joure
The Netherlands
Customers based outside the EU (including Norway, the United Kingdom, Switzerland, etc.)
Please contact us via email at info@sneaxx.com to request a UPS return label. Do not create a return label yourself.
By providing the return label, we can ensure the shipment is handled correctly and prevent potential issues related to customs clearance, duties, or delays.
Return conditions
Returns are no problem at all, yet we impose some conditions here:
1. We ask you to register your return within the 60-day reflection period
2. Pack the items well (always use good outer boxes and padding)
3. Please return with original product packaging if reasonably possible
4. All tags (factory tags, extra laces, extra cards and any other included items) must be attached to the product!
5. If you wish a full refund, it is important that the order is undamaged/unworn. If the order is damaged/worn we may charge a fee
6. You will only be liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. You should therefore handle the products with care
7. The right of return applies to consumer purchases, not business purchases
Refund and return costs
If you return your order, all payments made by you up to that point, including delivery costs (from us to you; excluding return costs and any additional costs resulting from your choice of a mode of delivery other than the cheapest standard delivery offered by cheapest standard delivery offered by us) promptly and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, the cost of delivery (from us to you) will not be refunded.
Return costs: €7
Upon receipt of your order in our store, your return/exchange will be processed within 14 days.
We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first. You will be sent an e-mail confirming the processing of your return.
Cancellations
You may cancel your order free of charge within 6 hours of placing it.
After this 6-hour window, your order will have entered our processing workflow, and we will charge a €15 cancellation fee to cover administrative and handling costs already incurred.
To request a cancellation, please contact us as soon as possible at info@sneaxx.com
If the order has already been shipped, it can no longer be cancelled. In that case, you may still return the order following our standard return policy.
